Policies

COMMITTEE FOR PRIVATE EDUCATION (CPE)

Established under the Private Education Act in 2009, CPE is part of SkillsFuture Singapore (SSG). CPE is a statutory board empowered with the legislative power to regulate the private education sector. In addition to its role as the sectoral regulator of private education institutions, the Council ensures continual growth and improvement of the private education sector in Singapore.

ENHANCED REGISTRATION FRAMEWORK (ERF)

The Enhanced Registration Framework (ERF), as set out under the Private Education Act and the Private Education Regulations, spells out the mandatory registration requirements and legislative obligations which all PEIs, operating in and from Singapore, must meet.

It is administered by the CPE, which is the sectoral regulator overseeing the private education sector, as established under the Private Education Act. The ERF aims to enhance the overall quality of PEIs in Singapore and ensure that they are of a certain acceptable standard to protect the interests of students. It does this through the following aspects of ERF.

Committee for Private Education

If you are a student or parent looking for general information on private education, please click: https://www.ssg.gov.sg/cpe/student-services/student-resources.html

STANDARD PEI STUDENT CONTRACT

KGI adopts the CPE Standard PEI-Student Contract which clearly states the following:

Course information (including the course full schedule)
Course fees and payment schedule
Refund Policy
Additional Information

For a sample of Standard PEI-Student Contract, click here.

FEE COLLECTION CAP

Each instalment shall not exceed 2 months’ worth of fees. Each instalment after the first instalment shall be collected within one week before the next payment scheduled.

REFUND POLICY

Students who withdraw from a course may apply for refund of fees based on an open and transparent system.

Refund for Withdrawal Due to Non-Delivery of Courses:

KGI will notify the student within 3 working days upon knowledge of any of the following:

It does not commence the Course on the Course Commencement Date;
It terminates the Course before the Course Commencement Date;
It does not complete the Course by the Course Completion Date;
It terminates the Course before the Course Completion Date;
It has not ensured that the student meets the course entry or matriculation requirements as set by KGI within any stipulated timeline set by CPE; or

Under the above circumstances, KGI shall:

Inform the student in writing of any alternative study arrangements, if any, and
Within 7 working days of the receiving the student’s written notice of withdrawal, refund to the student the entire Course Fees and Miscellaneous Fees paid.

Refund for Withdrawal Due to Other Reasons:

If the student withdraws from the course for any reason other than those related to the non-delivery of course, KGI will, within 7 working days of receiving the student’s written notice of withdrawal, refund to the student an amount based on the table below:

Refund Table

% of the amount of Course Fee and Miscellaneous Fee paid	If student’s written notice of withdrawal is received
75%	More than 14 days before the Course Commencement Date
50%	Before, but not more than 14 days before the Course Commencement Date
0%	After, but not more than 7 days after the Course Commencement Date
0%	More than 7 days after the Course Commencement Date

【*】Effective from 30 Mar 2023.

Refund During Cooling-off Period:

KGI will give the students a cooling-period of 7 working days after the date that the contract has been signed by both parties. A student who wishes to withdraw from the course during the cooling-off period will be refunded the maximum amount as indicated in the refund table within 7 working days after the student’s written notice of withdrawal is received, regardless of whether the student has started the course or not.

WITHDRAWAL AND TRANSFER POLICY

Transfer means a student changes the course of study but remains as a student of KGI. For an approved transfer request, the original student contract will be terminated, and a new contract will be signed.

Withdrawal means that the student contract is terminated, and the student is no longer a student of KGI.

Deferment is defined as a delay in program completion due to factors such as serving of Military Service or other valid reason(s), as approved by KGI. All deferment requests shall be supported by official documentary evidence.

Extension is defined as an extension of the program completion due to factors such as long medical leave or other valid reason(s), as approved by KGI. All extension requests shall be supported by official documentary evidence.

Course Transfer Policy

KGI has a course transfer policy for students who, for whatever reason, wish to transfer to another course in KGI. A student who wishes to apply for a course transfer must meet the following criteria:

Achieved a 90% attendance rate.
Does not have any outstanding fees and charges.
Does not have any disciplinary record;
Satisfied the entry requirements of the new course.
Obtained a Recommendation Letter from a lecturer;
Submitted the Course Transfer/Withdrawal Form and attended counselling by KGI; and
Paid the $50 administrative fee once the course transfer has been approved.

All requests for course transfer shall be processed within 14 days.

Course Withdrawal Policy

A student who wishes to apply for course withdrawal during the post-enrolment stage must meet the following conditions:

Written consent of parent/guardian is obtained for students under 18 years old;
Does not have any outstanding fees and charges.
Submitted the Course Transfer/Withdrawal Form and attended counselling by KGI

A student who withdraws from a course will be entitled to full fee refund if he/she withdraws during the 7-day cooling period.

All requests for course withdrawal shall be processed within 14 days.

Course Deferment/Extension Policy

A student who wishes to apply for a course deferment or extension must meet the following criteria:

Achieved a 90% attendance rate;
Does not have any outstanding fees and charges;
Does not have any disciplinary record;
Obtained a Recommendation Letter from a lecturer; and
Submitted the Course Deferment/Extension Form and attended counselling by KGI.

All requests for course deferment and extension shall be processed within 14 days.

FEEDBACK AND DISPUTE RESOLUTION

KGI views feedback and complaints seriously and is determined to respond to them promptly, fairly, respectfully, and responsibly. We pledge to resolve all feedback and complaint within 21 working days. Our dispute resolution process seeks to resolve complaints through the win-win approach.

For appeals related to academic matters, KGI’s academic appeals policy and procedure will take precedence.

If students are not satisfied with KGI’s internal grievance process or/and the outcome, they may seek redress via:

the CPE-Mediation-Arbitration Scheme; or
the Small Claims Tribunal (SCT); or
their own legal counsel

We will acknowledge all feedback and complaints within 3 working days of receipt.

Dispute Resolution Procedure

Step 1

Complete the ‘Feedback & Complaint Form’ and submit it to the Student Services Department. You may also email the completed form to [email protected]

You may obtain the ‘Feedback & Complaint Form’ from the Student Services Department or download it from KGI website.

Step 2

The Student Services Department will acknowledge receipt of your complaint within 3 working days. The department manager will meet up with you to discuss the solution within 10 working days. If you are not satisfied with the outcome, you may file an appeal within 3 working days.

Step 3

The principal or a senior member of KGI management team will meet up with you within 7 working days from the receipt of your appeal to propose a final solution. If you are still not satisfied with the outcome, you may seek redress from the CPE-Mediation Arbitration Scheme or the Small Claims Tribunal.

More information can be found at www.ssg.gov.sg

Feedback Channels

Face-to-face feedback
Suggestion Box
Telephone communication via (65)-6238 8558, Mondays to Fridays from 9.00am to 5.00 KGI is closed on weekends and Public Holidays.
Written feedback via email to [email protected]
Feedback & Complaint Form which can be obtained from the Office.

DATA PROTECTION

The aim of the confidential and security policy is to ensure that information kept by KGI remains confidential unless prior written permission is granted from the owner.

Information should be used for its intended purpose only.
When requesting for information from students, staff and partners, KGI shall not request for information which is of no relevance.
On data collection forms such as the course application form and the job application form, a statement on the confidentiality of information shall be inserted.
Access to information shall be controlled to ensure that only those who require the information have access to it.
Information should not be divulged to any third party without prior written consent.
If information is required beyond its original purpose such as for marketing, prior written consent is required using the ‘Use of Data Consent Form’.
Information should be kept in a secured environment including safes, locked cabinets, and locked rooms.
When transferring information, measures such as the use of passwords and sealed envelopes should be taken to prevent leakage.
When handling confidential information, staff are to ensure that it is processed in a safe place where unauthorized persons will not have access to it.
All staff will be required to sign an undertaking letter acknowledging that they will abide by KGI’s confidential and security policy.

Undertaking Letters and Confidentiality Clause

All staff are required to sign an undertaking annually. A confidentiality clause is also included in the employment agreement.

Use of Data Form

Anybody who wishes to use information kept by KGI for purposes other than the original intent is required to submit the completed ‘Use of Data Form’ to the owner to seek approval.

STUDENT SERVICES

Airport Pick-up Service

KGI provides international students with airport pickup service if required. The service charge is between $50-$80 per student.

New Student Orientation Program

All new students shall attend a compulsory orientation program. The aim is to familiarize students with the course requirements, campus facilities, Institute policies and procedures, student code of conduct, etc.

Student Council

Students are strongly encouraged to join the student council and participate in its activities. The aim of the student council is to provide students with a platform to develop their leadership and management skills though organising events which satisfy the social, recreational, and sporting needs of KGI community.

Library

KGI library is accessible to all students and staff. It has a collection of textbooks, reference books, self-development books, journals, magazines, newspapers, and online resources. Students can also use the computers in the library for research purpose. The library’s opening hours are as follows:

Library’s Opening Hours : Weekdays: 9:30am to 5:00pm

Weekends and public holidays: Closed

The loan desk service ceases fifteen (15) minutes before the closing time.

Newsletter

KGI newsletter is published 2 to 4 times a year. It contains valuable information about KGI, staff, and students. Students who have a flair for writing are encouraged to contribute to it. Limited printed copies are also available at the library. For details, please refer to the librarian.

Information Technology

KGI operates under a Wi-Fi environment. Students can request for user ID and password from the Student Service staff. Furthermore, students can also use the computers in the computer lab at selected times. Prior booking is necessary.

Pastoral Counselling Service

Pastoral counselling refers to the process in which the counsellor helps the students to expand their view of life, increase their range of coping skills and resources and enable them to make the right choices. The aim is to help students manage problems effectively so that their development would not be affected. The counselling service is free, and the information collected is strictly confidential.

Academic Support Program

The aim of this program is to enable students to develop the right study skills and strategies through free tuition, additional language lessons, mentorship and workshops on examination preparation, assignment writing, etc.

Wellness and Safety Awareness Program

The aim of this program is to promote a sense of wellness and safety among the student and staff through workshops. The topics include quit smoking, personal hygiene, mental health, first-aid awareness, workplace safety and crime prevention.

Career Guidance Program

To aim of the program is to enhance the employment prospects of our students through career counselling, career preparation workshops, career talks, career resources and career visits to companies.